“Cultivating Service Brand Equity”. Add co-authors Co-authors. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . New articles related to this author's research. Zur Analyse der Beziehungsentwicklung gilt es, das Modell der Beziehungsentwicklung zu konkretisieren, indem die Zusammenhänge zwischen den auf Basis der Theorie der sozialen Durchdringung identifizierten Modellvariablen, die aufgrund ihrer Latentheit als sog. Upload PDF. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Current measures of service quality do not adequately capture customers’ perceptions of service quality for retail stores (i.e., stores that offer a mix of goods and services). The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . Done. New articles by this author. Parasuraman, A. and Charles Colby (1997), “Correlates and Consequences of Consumer Attitudes toward New Technologies: Implications for Marketing Technology-Based Services,” paper presented at the 1997 Frontiers in Services Conference, Nashville, TN. PDF Restore Delete Forever. New articles related to this author's research. Berry, Leonard L. 1999. Follow this author. Follow this author . The ones marked * may be different from the article in the profile. Email address for updates. New articles by this author. PDF Restore Delete Forever. New citations to this author. Done. New citations to this author. Add co-authors Co-authors. Upload PDF. The ones marked * may be different from the article in the profile. New articles related to this author's research. Add co-authors Co-authors. Follow this author. 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Add co-authors Co-authors. PDF Restaurer Supprimer définitivement. New articles related to this author's research . Done. Suivre les mises à jour de cet auteur . This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research . Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. Email address for updates. New articles by this author. Upload PDF. New citations to this author. New citations to this author. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . Upload PDF. SMEC, VIT, Vellore, India-632014. - Cited by 627 - Composite Materials - FEM - Standards - Electronic Packaging - Fracture and Failure Analysis & Climate change due to flatulence New citations to this author. P Swaminathan, BG Burke, AE Holness, B Wilthan, L Hanssen, TP Weihs, ... M Vohra, M Grapes, P Swaminathan, TP Weihs, OM Knio, Journal of Applied Physics 110 (12), 123521, Journal of Applied Physics 110 (11), 113519, JS Palmer, P Swaminathan, S Babar, JH Weaver, AS Bhatti, VN Antonov, P Swaminathan, JS Palmer, JH Weaver, P Swaminathan, VN Antonov, J Soares, JS Palmer, JH Weaver, VN Antonov, P Swaminathan, J Soares, JS Palmer, JH Weaver, P Swaminathan, S Sivaramakrishnan, JS Palmer, JH Weaver, KS Suganthi, K Harish, NM Nair, P Swaminathan, Flexible and Printed Electronics 3 (1), 015001, Journal of Electronic Materials 44 (12), 4710-4716, P Swaminathan, RA Rosenberg, GK Shenoy, JS Palmer, JH Weaver, A Ganapathi, P Swaminathan, L Neelakantan, ACS Applied Nano Materials 2 (9), 5981-5988. Follow this author. Le décompte "Citée par" inclut les citations des articles suivants dans Google Scholar. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. Upload PDF. This "Cited by" count includes citations to the following articles in Scholar. Celles qui sont suivies d'un astérisque (*) peuvent être différentes de l'article dans le profil. Follow this author. Parasuraman et al. Email address for updates. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. Google Scholar. Email address for updates. Done. This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. New articles related to this author's research. Follow this author . The ones marked * may be different from the article in the profile. (1985) argued that when service quality is high, it will lead to customer satisfaction. Follow this author. New citations to this author. 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Journal of the academy of marketing science 28 (1), 67-85, Journal of service research 2 (4), 307-320, Journal of the academy of marketing science 28 (1), 168-174, Journal of the academy of marketing science 22 (4), 328-339, Journal of the Academy of marketing Science 25 (2), 154, New articles related to this author's research, Servqual: A multiple-item scale for measuring consumer perc, Services marketing: Integrating customer focus across the firm, The behavioral consequences of service quality, Balancing Customer perceptions and expectations, Refinement and reassessment of the SERVQUAL scale, Marketing services: Competing through quality, ES-QUAL: A multiple-item scale for assessing electronic service quality, The nature and determinants of customer expectations of service, Service quality delivery through web sites: a critical review of extant knowledge, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Communication and control processes in the delivery of service quality, Customer experience creation: Determinants, dynamics and management strategies, Service quality, profitability, and the economic worth of customers: what we know and what we need to learn, Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies, The impact of technology on the quality-value-loyalty chain: a research agenda, Understanding customer expectations of service, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, The influence of store environment on quality inferences and store image, Reflections on gaining competitive advantage through customer value. 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