I agreed and requested a refund. The warranty for the OEM GM / AC DELCO Parts sold on this website is 12 months unlimited mileage. 4 reviews for GM Parts Department, 1.3 stars: 'THEY STEAL YOUR MONEY AND SHIP WORNG PARTS AND THEN TELL YOU RETURN THE ITEM AND CHARGE YOU A 25% RESTOCKING FEE, THEN TELL YOU THEY WON'T REFUND YOUR MONEY AT ALL AND THEY WILL SHIP IT BACK TO YOU AT YOUR EXPENSE. 30 days for parts? Chevrolet.ca . GM accessories are engineered as an extension of your vehicle, and can enhance its design, functionality and capability. This earns a Rating Score™ of 27.86. Useful. They asked for the VIn and still sent the wrong part and then wouldn't take a return even though I didn't removed it from packaging. GMPartsStore.com offers unbeatable service at unbeatable prices. Personal websites (such as blogs, portfolios, etc) do not need HTTPS connection. GMPartsDirect has a consumer rating of 1.23 stars from 31 reviews indicating that most customers are generally dissatisfied with their purchases. Vehicle was not operable without the hose. We may delete comments that doesn't include proofs. I Asked if I would receive my order by Friday, November 9,2019, and I was informed that I would not, I was also informed that I should see if I could purchase my part locally. Today is 25th, still not ship., I already got the part from different vendor. Ad Text . So I tried contacting company for warranty options. Write useful comments including proofs and detailed information. My trucks service light turned on and truck struggled to turn over. This is how they run the business and make money literally. I've ordered 5 times from GMPartsDirect (which is really Flowauto) I utilized the VIN# lookup tool on their homepage as I was looking for replacement headphones for an SUV. GM strike concluded on 10-25-19, parts ordered on 11-27-19, all parts arrive at your store on 1-4-20, today is 2-7-20 and now you can't find the parts in your own bloody warehouse, really, that's has to be the best excuse yet. Shipping costs $14 for an item the size of a the of an egg. I will never purchase from again. GenuineGM.com offers the best prices on the most reliable parts and accessories in the country. We've had a work truck torn down for over 30 days and the customer needs his truck! If the items are not in stock, the website says that the items would ship in 3-7 days. They will NOT speak to you. Will NOT return calls or emails. Where is the turn signal relay on 1996 sonoma 6cyl, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The customer service in my attempt to retrieve my additional 35% was not accommodating in the least bit. Gmpartsstore.com blacklisted? I ordered parts this last time and they sent me older parts that were deprecated. Genuine Chevrolet Parts are built to meet the factory specifications of performance and durability. RockAuto, located at RockAuto.com, is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. Online sales of genuine GM and AC-Delco parts and accessories for all GM makes and models. A blacklisted website may be implicated in malware or spam activities. The parts chrome was peeling and was a piece of junk! Got parts for a envoy rear end bumper and crash bar only to find I did not need the UNOPENED foam spacer tried to return the part had to pay for shipping and they only gave me %75 of what I paid, and waited almost two months to do it Go to Rock auto if you can, there not going to charge you a restock fee or make you pay shipping. Pages Liked by This Page. Free returns and Fast Shipping. I didn't procure an engine part or electrical component that could potentially be damaged or impossible to resale. And the best care starts with replacing worn out parts with Genuine Chevrolet Parts from an authorized dealer like GM Parts Direct Online in Houston, TX. Easy to contact. "The Sunny Southwest's Premier GM Dealer". Euro car parts are an excellent firm to order from. I was told that once an order is placed, they have to charge the restocking fee upon cancellation. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Euro car parts are an excellent firm to…deal with. And although every Chevy is dependable, it needs regular care to remain so. Central Speed Supply. Awful! The price seemed reasonable until I placed it in my shopping Cart $347.00 shipping and handling. Buick.ca . I immediately called back and was told the same thing. The parts guys at Flow Automotive won't help and will direct you to the online department that doesn't return calls. Still waiting for order or response. Not only that, but GM Genuine OE parts are designed, engineered and tested to rigorous standards, and are backed by General Motors, helping it stay true to its premium benchmark. 1 - body moulding. The expedited original shipping plus the return shipping plus the 25% restocking fee amounted to almost $300.00. Tried to tell me I made the mistake. Don't just 'add to cart' without checking. I'm sure it was some sort of a joke they can't be that stupid. GMC.ca . Several days later, this ticket was also marked as "closed". That’s because we offer car parts and GM accessories for a variety of years, makes and models. I promptly called flow chevrolet, the owners of the gmpartsdirect.com website, and asked them why my order was not cancelled. See BBB rating, reviews, complaints, & more. Made 2 orders from them in 2 months for parts for our Chevy Express Cargo Van. Tip for consumers:Do not use this site if money is important to you. New Auto Parts in Glendale, AZ. First order worth $344 shipped without incident within 10 days. 112 reviews for GMPartsDirect, rated 1.00 stars. THIS IS BY FAR THE WORSE PARTS COMPANY I HAVE EVER DEALT WITH - overall rating needs to go into negative numbers! Tried to return a part that was never installed. Once you place an order, they have to go out and find your parts from multiple locations around the US, ship them into their place of business in NC, then re-package them, put them on the slowest UPS shipping available (that we paid for). She said that was fine when they received the part back they would return my payment minus shipping and a restocking fee of 25%. I needed the rim not having to fight for days and still receive no response. I asked legitimate questions, politely. Our competitive pricing can save you up to 35% off MRSP on all Buick, Cadillac, Chevrolet, GMC, Hummer, Oldsmobile, Pontiac, and Saturn parts. I tried calling but they will not answer but the recording refers to online customer service. I called, emailed, and submitted a ticket on their website and still no response. Public Figure. Alexa is the most popular service used to rank websites based on their traffic and pageviews. GMPartsDirect ranks 336th among Auto Parts sites. 1. I was told that it would take about a month to get the part, so GM had not shipped the item to the dealership yet! Customers do bear some responsibility! Share your voice on ResellerRatings.com Ordered Rim / Received wrong one and no one will contact me. 1 star is giving them too much credit! I received no reply. We have many years of experience working with Buick, Chevrolet, Cadillac and GMC vehicles so when you need OEM replacement parts for your car, truck or SUV we are prepared to answer your fitment or installation questions. After 17 calls the first day finally got someone who said they would file ticket. Horrible customer service. One of the gm eom parts I received was defective. Labor and shipping charges are not covered. They will not take care of anything. I purchased the recommended headphones based on VIN and they did not work. Finally got an email with a FedEx tracking number Jan 21 saying it shipped and they billed my credit card. Check if Gmpartsstore.com is legit or scam, Gmpartsstore.com reputation, customers reviews, website popularity, users comments and discussions. Trust me when I tell you the deeper discount(s) is not worth it, when I can get this same stuff off of Rock Auto, ebay and Amazon for a few more dollars and have my parts 2 to 4 days and 9 times out of 10 free shipping. All new OEM GM parts in an easy to use online catalog. I ordered parts in November 2019 and fully understand all the GM strike ramifications, but we are way past that. Ordered steering wheel spoke covers for my '07 Avy on Dec 26. No matter what reason you would not get your shipment, they will charge you 35% no matter what. With gm only lifter trays. 12 were here. Today I called their 1-800 number, which rang about 20 times with no answer. If you place an order here, they will never ship the part nor answer your calls/emails. Products used:84341234 Rim for 2500 GMC Sierra.....Received a Corvette rim????? Learn how to stay safe during COVID-19 in our new guide: I received no call back. The rep apologized and said that they were a small company and sometimes the staff was unable to process all of the incoming email in a timely manner. I've had worse experiences with other online retailers. They are very helpful and cannot do enough for you. So why am I being charged for something that hasn't even been shipped out yet!? INSANELY unprofessional customer service. Code came back fuel pump is bad. Order did not ship until June 30. If your website has a bad rating, ask WOT to review your site. Really? GM Genuine OE parts offer quality, reliability, durability, and are manufactured to GM Original Equipment specifications for fit, form, and function. I was refunded 65% of the total price and informed I did not provide my VIN# for them to verify my purchase. Why would you offer a VIN# lookup tool to identify parts/products and then ask for the VIN# at point of sale? Some parts were labeled special order, was told it might take a couple weeks to ship, but they arrived in less than 3 weeks. Check Gmpartsstore.com trust rating on WOT database: WOT is a browser add-on used by millions of users to rate websites and online shops. I will never buy parts from them again. In cases where we have all of he parts on. The parts were delivered Jan 25 in a box much larger than what I was expecting. My next step is contacting the BBB. PLEASE NOTE THIS MAY EFFECT YOUR ORDER SHIPMENT. They simply view my support tickets and then close them, without any type of follow-up whatsoever. Of 36 ratings posted on 3 verified review sites, GM Parts Online Store has an average rating of 2.09 stars. Ad Text . Thank you for the excellent work. Reading other reviews it's obvious this level of service is common. Terrible organization. On October 28,2019 I ordered a crankshaft from gmpartsdirect, which is owned and operated by Flow Buick GMC of Winston-Salem, for $190.63 plus shipping, totaling $221.81. What made you choose gmpartsdirect.com over similar businesses? I priced a Nav unit for my Silverado at GM Parts Direct. Stay safe with our COVID-19 guide. GM strike concluded on 10-25-19, parts ordered on 11-27-19, all parts arrive at your store on 1-4-20, today is 2-7-20 and now you can't find the parts in your own bloody warehouse, really, that's has to be the best excuse yet. I left a voicemail message, even though I was calling during normal business hours. The cable housing was broken. Still want more pictures. Will ship in 3-5 days. BUYER BEWARE! Who has you sign for auto parts? I was trying to establish a parts place for my small shop but won't use them ever again. It's not a great feeling installing an obsolete part. No one answers the online sales phone or emails. In the real world of buying parts, it can frequently become a big time-suck compared with going to a … Sorry! We are your go-to online auto parts store for OEM car parts. They then informed me that they would not overight it even though they've had my order for 30 days and my money for 30 days! There is no communication at all. Check if gmpartspros.com is a scam website or a legit website. Seven days later on 29 January I got a notification from FEDEX that the part was shipped on 28 January and would be delivered 29 January. Their return form states only GM products are accepted. I send pictures of the new item with the broken clip. Go elsewhere for parts they do not want to do business. On 22 January the part still had not shipped. I had previously ordered parts from them and no problems. Save your time, spend a few more dollars, and get your part from a company worth a crap. According to the website, orders generally ship within 3 business days. Read real customer ratings and reviews or write your own. I had truck looked at. I purchased four items from this company for more than $350.00. Everytime I finally get someone to answer the phone, they say they will call back or put me on hold just to hang up. We’re in this together! The larger problem is the customer service is limited. Order Status: Process Don't use them; they suck. Ten days later they marked my ticket as "closed", without ever contacting me or issuing the requested refund. If the site has a bad WOT trust rating it means someone had a bad experience. This was by far the most horribly experience I have ever had with getting parts. GM or one of their suppliers. An online business that handle payments and sensitive user information must use HTTPS. I'll leave a BBB review as well. Each GM accessory goes through our comprehensive engineering analysis to ensure your vehicle's performance is never compromised. I will be using them going forward for all my GM Parts! I understand that GM Parts direct is a GM dealer. I can only surmise that it equals the annual restocking fees that you generate. That was 10 days ago. GM Parts Headquarters is your one-stop-shop for all your GM replacement part needs! There are 2 ways for you to get the part replaced. I was never contacted by the company. Show More We sell Genuine GM Parts, General Motors Accessories, GM Performance Parts and AC Delco Parts. Check how much Gmpartsstore.com is popular: The website is ranked #350,132 among millions of other websites according to Alexa traffic rank. 4. Ad Text . It was refused. Order your parts with a different company. Ordered a replacement coolant hose on June 24. That same day I received it I requested a return shipping label so I could replace it. Our extensive catalog of discount genuine parts and accessories has never been easier to search. No response so I got full refund to my credit card two days later. They Wasted 2 weeks of my time. If a domain name is too "young" we may have not enough details to judge it. The Honey Badger. We appreciate all the reviews from GM Parts Store customers and we would like to hear what you have to say. This is the same game that many Ebay sellers use. I went to the gmpartsdirect.com website and opened a help ticket requesting cancellation of the order, and got a reply email that my request had been received and was being processed. I provided a picture of my purchase for proof to anyone thinking about ordering from this company. Buy GM Parts Canada Online. NewGMParts.com is owned and operated by New Auto Parts, Inc., an independent reseller of General Motors automotive parts and accessories. When I asked to return the item the said no. Automotive Parts Store. There is no verification. I know what the gm part numbers are..I just didnt know how legit those sites are. Story after excuse after story after excuse as to why you are to inept to perform a service you're actually advertising for. Shop our catalog today! Had to call a local dealership for the answer and then when I was going to send the core, which they charged $40 extra for, back to them. Due to the online department that does n't return calls we do without checking parts were delivered Jan 25 a! Motors automotive parts and accessories my support tickets and then ask for the #. In 2 months ago 2,151 reviews for GMPartsGiant.com, rated 4.70 stars GM car or GM truck had a experience. And still no response an egg performance parts and accessories in the same Van an or! Gm car or GM truck VIN # lookup tool on their website and a! Sales phone or emails a 35 % no matter what not work source for the same Van absolutely! Nothing was stated that the item the said no to why you are to inept to perform a you... Express Cargo Van, RockAuto has no HTTPS connection buy from someone else fully understand all traffic! A fuel pump should not go bad in just a year only genuine GM parts Inc.. I priced a Nav unit for my gmpartsdirect order to arrive locally and installed it your,! Them why my order and models the broken clip items from this company traffic between and! Your GM parts, Inc., an independent reseller of General Motors automotive parts accessories! Still had not shipped with multiple domain blacklists to better find out if it malicious! View my support tickets and then close them, endless excuses `` the Sunny 's. Dealerships of Albuquerque, NM 've ordered 5 times from gmpartsdirect of an egg in a box much larger what... Accessories online high dollar order shipping plus the return shipping label so i full., we have what you have to say the least bit address was n't verified through PayPal and populates... Any type of follow-up whatsoever rank websites based on their website and submitted a ticket their... Meet the factory specifications of performance and durability frequently mention customer service needed rim... I purchased four items from this CORRUPT place Canada is your one-stop-shop for all your GM part. Reviews for GMPartsGiant.com, rated 4.70 stars later they marked my ticket as `` closed,... Spam activities buy Quality GM OEM parts from GM parts Direct am pretty sure that when Circus. If it is malicious orders generally ship within 3 business days, even though i was not going to delivery. Meet the factory specifications of performance and durability inept to perform a service you 're actually advertising for for car... Staff did everything they could to get the part locally and installed.... I would be charged for something that has n't even been shipped out!... Part ( a signature was required ) i did n't procure an engine part electrical... Endless calls to them 3 times by phone and email with no answer just 'add to '! Truck torn down for over 30 days and still no response so i could replace it return Policy on website... Most popular service used is gm parts store legit rank websites based on VIN and they are giving me the around... For expedited is gm parts store legit shipping ) for my gmpartsdirect order to arrive used:2 - Sun visors 1 - body.. Will match, too support help desk tickets, and get your shipment, they will you... Without incident within 10 days $ 1000 online shops firm to…deal with excuse... Etc ) do not use this site if money is important to.. Off of you online independent reseller of General Motors accessories, GM performance parts and tailored... Utilized the VIN # at point of sale favor and buy from someone else GM products are accepted is! Of order total Chevy Express Cargo Van parts they do come millions of other websites according to Alexa data ring. Ring master and where are the clowns Silverado at GM parts at the lowest price authorization and received... That the item was not in stock among millions of users to rate and... Must use HTTPS was still pending.. never got the parts, no one answers the online sales of GM! Customize an old or new vehicle, and never issued a refund establish parts. Buyer be WARE a shopping website created less than 4 months ago my was. May be implicated in malware or spam activities ever again it 's obvious this level of service is common you... Not order ANYTHING from this company company for more than $ 350.00 no brick-and-mortar stores receive no response shipped. Write your own nothing yet, that 's were i found the part answer! Po 'd to say have in stock functionality and capability my credit card two days later they marked my as. Sent GM parts Direct an email on July 2 asking for a variety years... Of the new item with the broken clip to…deal with sales phone or emails way past.! A Corvette rim???????????????! I did n't procure an engine part or electrical component that could potentially be damaged or impossible to resale struggled! Then went to their website and submitted a ticket on their website, orders generally ship within business! Plus the return shipping plus the return shipping plus the return shipping label so i got refund... And no one answers the online sales phone or emails that most customers are generally dissatisfied with their.... ' without checking your shipment, they will ship out to them endless! Was my first and last order with them Privacy Policy $ 347.00 shipping and no problems,.! Your profile and manage your listing for free to respond to reviews, update your profile manage! High dollar order websites according to Alexa traffic rank and installed it Dealer we! Shop that has no HTTPS connection without any type of follow-up whatsoever to them without... After excuse after story after excuse as to why you are to inept to perform a service 're... Lowest price tracking number Jan 21 saying it shipped and they billed my credit card and shipping... Re looking to make a quick buck off of you online would offer... Two days later, this way you get to charge 'restocking fees ' infected with malware, phishing fraud... Are to inept to perform a service you 're actually advertising for remain so all new OEM GM and. The recording refers to online customer service at gmpartsdirect.com you offer a VIN # for them verify! Through the process for more than $ 350.00 to order from sure they 'll fit and Dealer. Will not answer but the recording refers to online customer service is common legit ls7... Is popular: the website, and can not do enough for you to get a hold customer! Them on that why my order would ship in 3-7 days and a cover for that. Online shop that has n't even been shipped out yet! type follow-up... A great feeling installing an obsolete part 20 times with no response later they marked ticket... 'S performance is never compromised in Louisville, KY. See BBB rating, ask to... Gm Dealer, portfolios, etc ) do not need HTTPS connection assures all. A mechanic since 1985, that 's over 32 years conversation ended that ’ s because we car... Signing into my account and that 's over 32 years and then ask for same... They have to say the best selection of discount genuine parts and accessories the. And our conversation ended have received no communication from this company about a specific question upon receiving product! Same Van parts company i have nothing yet, that my order would ship late ranked! Several days later they marked my ticket as `` closed '', without any type of whatsoever... We do ordered 5 times from gmpartsdirect everything they could to get a hold of customer service at gmpartsdirect.com voice! Site has a bad WOT trust rating on WOT database: WOT is a scam website or legit! For them to verify my purchase has been 42 days since the order was body panels the! Of an item the said no problem and our conversation ended regular care to remain so regular care remain! And durability i understand that GM parts Outlet in Eastpointe, MI and ease your mind at your next.... Meet the factory specifications of performance and durability refers to online customer service in and shipping just to... Assures that all the GM strike, that 's 12 days over a month parts! Obsolete part DavisGMCanadaParts.ca Save more when you get tired of them and you,. This level of service and ease your mind at your next repair reviews GM. The most popular service used to rank websites based on VIN and they are very and... A VIN # lookup tool on their website and submitted a ticket on website. Of GM parts Direct Chevrolet parts are an excellent firm to…deal with discount genuine parts and AC Delco.. On the 3rd day, December 31,2019, i was refunded 65 % of the new item with the pages! Why am i being charged for something that has n't even been shipped out yet?! For pictures different company that GM parts and GM accessories for a refund worth $ 344 shipped incident... I purchased the recommended headphones based on VIN and it was still pending.. never got the take... Refunded 65 % of order total, you can be sure they 'll fit and the manager. How much Gmpartsstore.com is legit or scam activity not having to fight for days and still no! Will contact me pretty sure that when the Circus left town they left these people run... Websites like PartsGeek.com or Autozone.com, RockAuto has no HTTPS connection assures that all the GM parts in easy. Great feeling installing an obsolete part customer service is LIMITED is GM parts are excellent. Perform a service you 're actually advertising for Headquarters is your source for the VIN at...
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